Work Project
Work Project
Work Project
MAMPU Loan Origination System
MAMPU Loan Origination System
MAMPU Loan Origination System
Building an initial building blocks of new digital community bank transformation product.
Building an initial building blocks of new digital community bank transformation product.
Building an initial building blocks of new digital community bank transformation product.
My Role
My Role
Product Designer
Product Designer
Product Designer
For
For
MAMPU
MAMPU
MAMPU
Timeline
Timeline
May - August 2023
May - August 2023
May - August 2023
Tools
Tools
Figma, Spreadsheet, Notion
Figma, Spreadsheet, Notion
Figma, Spreadsheet, Notion
Team
Team
Product Designer with guidance from Senior Product Designer, 1 Project Manager, and 1 Developer
Product Designer with guidance from Senior Product Designer, 1 Project Manager, and 1 Developer
Product Designer with guidance from Senior Product Designer, 1 Project Manager, and 1 Developer
Background
Background
The goal is to incorporate a Loan Origination System (LOS) into brand-new community bank incorporator products.
As part of MAMPU's Minimum Viable Product (MVP) feature, they have expressed the desire to incorporate a LOS for financial institutions to handle the whole loan cycle. This additional functionality also provides customers with the convenience and flexibility of accessing personal loans to meet their financial requirements.
By introducing this feature, MAMPU aims to enhance its value proposition and capture a larger market share by addressing the diverse financial needs of its customer base by its release.
The goal is to incorporate a Loan Origination System (LOS) into brand-new community bank incorporator products.
As part of MAMPU's Minimum Viable Product (MVP) feature, they have expressed the desire to incorporate a LOS for financial institutions to handle the whole loan cycle. This additional functionality also provides customers with the convenience and flexibility of accessing personal loans to meet their financial requirements.
By introducing this feature, MAMPU aims to enhance its value proposition and capture a larger market share by addressing the diverse financial needs of its customer base by its release.
The goal is to incorporate a Loan Origination System (LOS) into brand-new community bank incorporator products.
As part of MAMPU's Minimum Viable Product (MVP) feature, they have expressed the desire to incorporate a LOS for financial institutions to handle the whole loan cycle. This additional functionality also provides customers with the convenience and flexibility of accessing personal loans to meet their financial requirements.
By introducing this feature, MAMPU aims to enhance its value proposition and capture a larger market share by addressing the diverse financial needs of its customer base by its release.
Opportunity
Opportunity
Why there is should be a LOS?
Why there is should be a LOS?
The availability of LOS is intended to bridge financial institutions to handle loans that encompass the application procedure, credit evaluation, decision-making, document completion, and cash disbursement.
This will act as a personal loan for end-users with the opportunity to access funds for various purposes that will play a significant role in enabling community banks to effectively compete with other financial institutions, including traditional banks. This strategic move allows community banks to expand their customer base and enhance their overall competitiveness in the financial market.
The availability of LOS is intended to bridge financial institutions to handle loans that encompass the application procedure, credit evaluation, decision-making, document completion, and cash disbursement.
This will act as a personal loan for end-users with the opportunity to access funds for various purposes that will play a significant role in enabling community banks to effectively compete with other financial institutions, including traditional banks. This strategic move allows community banks to expand their customer base and enhance their overall competitiveness in the financial market.
The availability of LOS is intended to bridge financial institutions to handle loans that encompass the application procedure, credit evaluation, decision-making, document completion, and cash disbursement.
This will act as a personal loan for end-users with the opportunity to access funds for various purposes that will play a significant role in enabling community banks to effectively compete with other financial institutions, including traditional banks. This strategic move allows community banks to expand their customer base and enhance their overall competitiveness in the financial market.
1
1
The personal loans bring the possibility for the customers to keep using MAMPU. This could bring user retention towards the whole product.
The personal loans bring the possibility for the customers to keep using MAMPU. This could bring user retention towards the whole product.
2
2
It’s expected to be able to cross-sell other financial products and services. As users engage with the loan feature, MAMPU can strategically promote and offer additional services such as savings accounts
It’s expected to be able to cross-sell other financial products and services. As users engage with the loan feature, MAMPU can strategically promote and offer additional services such as savings accounts
3
3
Because the availability of loans through mobile banking is a convenient and cost-effective solution, it offers numerous benefits for small community banks. By eliminating the need for extensive brick-and-mortar infrastructure, these banks can greatly reduce their operational costs.
Because the availability of loans through mobile banking is a convenient and cost-effective solution, it offers numerous benefits for small community banks. By eliminating the need for extensive brick-and-mortar infrastructure, these banks can greatly reduce their operational costs.
The Scope
The Scope
In this project, I’m responsible for mainly catering to the experience of the end-users or the loanee, which including
The product is a Mobile App. My responsibility is to focus on the end-user loan experience.
The first thing to prioritize is for the loanee to be able to submit the loan and make payment.
In this project, I’m responsible for mainly catering to the experience of the end-users or the loanee, which including
The product is a Mobile App. My responsibility is to focus on the end-user loan experience.
The first thing to prioritize is for the loanee to be able to submit the loan and make payment.
In this project, I’m responsible for mainly catering to the experience of the end-users or the loanee, which including
The product is a Mobile App. My responsibility is to focus on the end-user loan experience.
The first thing to prioritize is for the loanee to be able to submit the loan and make payment.
Understanding
Understanding
By the start of the discovery phase, it is essential to thoroughly understand and gather comprehensive information about the LOS. This includes examining its features, terms, and conditions, as well as assessing its benefits and potential risks.
By the start of the discovery phase, it is essential to thoroughly understand and gather comprehensive information about the LOS. This includes examining its features, terms, and conditions, as well as assessing its benefits and potential risks.
By the start of the discovery phase, it is essential to thoroughly understand and gather comprehensive information about the LOS. This includes examining its features, terms, and conditions, as well as assessing its benefits and potential risks.
Challenge
Challenge
Due to the limited timeframe and budgetary limitations, conducting comprehensive user research is currently not feasible for us.
Due to the limited timeframe and budgetary limitations, conducting comprehensive user research is currently not feasible for us.
Due to the limited timeframe and budgetary limitations, conducting comprehensive user research is currently not feasible for us.
Competitive Analysis
Competitive Analysis
I took the initiative to do a Competitive Analysis of several Personal Loan competitor apps available in Indonesia.
I took the initiative to do a Competitive Analysis of several Personal Loan competitor apps available in Indonesia.
I took the initiative to do a Competitive Analysis of several Personal Loan competitor apps available in Indonesia.
Benchmark Products
Benchmark Products
Goals
Goals
Getting to know competitors' systems in creating lending features.
Understand the basic flow of personal loan submissions.
Uncover the unique value provided by competitors regarding their loan features.
Getting to know competitors' systems in creating lending features.
Understand the basic flow of personal loan submissions.
Uncover the unique value provided by competitors regarding their loan features.
Competitive Analysis Process
Competitive Analysis Process
Insights
Insights
Key Insights
Key Insights
1
1
To avail of benefits, it is necessary to possess a diverse range of documents that include personal data. These documents, which can also be used as collateral, serve as proof of eligibility and facilitate the application process.
To avail of benefits, it is necessary to possess a diverse range of documents that include personal data. These documents, which can also be used as collateral, serve as proof of eligibility and facilitate the application process.
2
2
To ensure the safety and security of the loan process, all individuals must provide their Emergency Contact information. This information will be used as a guarantee for the loan and will serve as a means of contact in case of any emergencies or unforeseen circumstances that may arise during the loan term. By providing this information, the loanee can have peace of mind knowing that there is a designated person who can be reached in case of any urgent situations.
To ensure the safety and security of the loan process, all individuals must provide their Emergency Contact information. This information will be used as a guarantee for the loan and will serve as a means of contact in case of any emergencies or unforeseen circumstances that may arise during the loan term. By providing this information, the loanee can have peace of mind knowing that there is a designated person who can be reached in case of any urgent situations.
3
3
The system should have the ability to seamlessly integrate with a wide range of payment methods, including but not limited to credit cards, debit cards, digital wallets, and bank transfers. This will provide users with the flexibility and convenience to choose their preferred payment method, ensuring a smooth and hassle-free transaction process.
The system should have the ability to seamlessly integrate with a wide range of payment methods, including but not limited to credit cards, debit cards, digital wallets, and bank transfers. This will provide users with the flexibility and convenience to choose their preferred payment method, ensuring a smooth and hassle-free transaction process.
Enter the Loan Policy
Enter the Loan Policy
While designing the loan submission flow and sitemap, I received a document detailing the Loan Policy. This document outlined the rules and required data points for the loan process.
While designing the loan submission flow and sitemap, I received a document detailing the Loan Policy. This document outlined the rules and required data points for the loan process.
💡 I should have conducted an initial meeting about the process of creating this product, to ask about any supporting documents that would come, so I could prioritize which thing to focus on and pay attention more.
💡 I should have conducted an initial meeting about the process of creating this product, to ask about any supporting documents that would come, so I could prioritize which thing to focus on and pay attention more.
💡 I should have conducted an initial meeting about the process of creating this product, to ask about any supporting documents that would come, so I could prioritize which thing to focus on and pay attention more.
Our detailed discussion of the policy confirmed its critical importance and adherence. As my senior noted, designing a truly transparent loan product that's fair to both users and MAMPU, while complying with legal requirements, poses a significant challenge. This underscores the crucial role of clear and established standards based on the law.
Therefore, bridging the gap between gathering necessary data and maintaining a positive user experience within the policy-compliant loan application process is a crucial challenge.
Our detailed discussion of the policy confirmed its critical importance and adherence. As my senior noted, designing a truly transparent loan product that's fair to both users and MAMPU, while complying with legal requirements, poses a significant challenge. This underscores the crucial role of clear and established standards based on the law.
Therefore, bridging the gap between gathering necessary data and maintaining a positive user experience within the policy-compliant loan application process is a crucial challenge.
Concise Homepage
Concise Homepage
We tried to make the Loan Homepage as concise as possible, highlighting the must-take action and benefits of the loan product as the most important one to show.
We tried to make the Loan Homepage as concise as possible, highlighting the must-take action and benefits of the loan product as the most important one to show.
Homepage User Flow
Homepage User Flow
Comprehensive Loan Submission
Comprehensive Loan Submission
The broad and various information the loanee needs to add while submitting a loan is grouped into a sitemap below.
The broad and various information the loanee needs to add while submitting a loan is grouped into a sitemap below.
Loan Submission Sitemap
Loan Submission Sitemap
The challenge is to make sure the input process can be done sequentially according to the group of information needed. The general flow of submitting a loan is shown below
The challenge is to make sure the input process can be done sequentially according to the group of information needed. The general flow of submitting a loan is shown below
Loan Submission User Flow
Loan Submission User Flow
Choosing Loan Product
Choosing Loan Product User Flow
Choosing Loan Product User Flow
Fill in Personal Information
Fill in Personal Information User Flow
Fill in Personal Information User Flow
Choosing Fund Disbursement Account
Choosing Disbursement Account User Flow
Choosing Disbursement Account User Flow
Adding Collateral
Depending on the chosen product, the loanee can select vehicle, land, or both as collateral. Adding more collateral can further increase the likelihood of approval.
Depending on the chosen product, the loanee can select vehicle, land, or both as collateral. Adding more collateral can further increase the likelihood of approval.
Submitting Loan User Flow
Submitting Loan User Flow
Confirming Loan
The submission will be reviewed. If accepted, the loanee can confirm it and the money will be disbursed within 48 working hours.
The submission will be reviewed. If accepted, the loanee can confirm it and the money will be disbursed within 48 working hours.
Confirming Loan User Flow
Confirming Loan User Flow
Payment for All
Payment for All
Payment will be collected every month according to the agreement between the loanee and MAMPU. Any delay will also result in a forfeit. Loanees can pay one by one or do it with multiple payments.
Payment will be collected every month according to the agreement between the loanee and MAMPU. Any delay will also result in a forfeit. Loanees can pay one by one or do it with multiple payments.
Payment Sitemap
Payment Sitemap
Payments can be made by making direct withdrawals with a MAMPU account which makes the process faster, or using other available bank payment methods.
Payments can be made by making direct withdrawals with a MAMPU account which makes the process faster, or using other available bank payment methods.
Payment User Flow
Payment User Flow
Ideation
Ideation
Loan Submission
Loan Submission
My main focus is to explore the best way to make a loan submission. Therefore, I tried to ideate ways to insert data that might be needed for the submission process.
My main focus is to explore the best way to make a loan submission. Therefore, I tried to ideate ways to insert data that might be needed for the submission process.
Grouped with Section
Grouped with Section
Grouped with Section
Step by Step Grouped Questions
Step by Step Grouped Questions
Step by Step Grouped Questions
Step by Step Grouped Questions
Step by Step Grouped Questions
Step by Step Grouped Questions
Final Design
Final Design
Loan Submissions
Loan Submissions
MAMPU provides several loan products to choose from and specify the amount of money and time intended. Loanees have to submit several data such as personal data, disbursement accounts, and collateral. According to the policy, the more collateral added, the bigger the chance for the submission to be accepted. After all the submission process is completed. The loanee can submit it to be reviewed.
MAMPU provides several loan products to choose from and specify the amount of money and time intended. Loanees have to submit several data such as personal data, disbursement accounts, and collateral. According to the policy, the more collateral added, the bigger the chance for the submission to be accepted. After all the submission process is completed. The loanee can submit it to be reviewed.
MAMPU provides several loan products to choose from and specify the amount of money and time intended. Loanees have to submit several data such as personal data, disbursement accounts, and collateral. According to the policy, the more collateral added, the bigger the chance for the submission to be accepted. After all the submission process is completed. The loanee can submit it to be reviewed.
Choosing loan products and specify the amount of money and time intended.
Choosing loan products and specify the amount of money and time intended.
Choosing loan products and specify the amount of money and time intended.
Submit personal data and disbursement accounts.
Submit personal data and disbursement accounts.
Submit personal data and disbursement accounts.
Adding required and optional collaterals.
Adding required and optional collaterals.
Adding required and optional collaterals.
The bill simulation will show upfront to give an overview to the loanee about the payment.
The bill simulation will show upfront to give an overview to the loanee about the payment.
The bill simulation will show upfront to give an overview to the loanee about the payment.
The submission process is divided into 3 steps. All of them need to be in Filled Completely Status to continue the process
The submission process is divided into 3 steps. All of them need to be in Filled Completely Status to continue the process
The submission process is divided into 3 steps. All of them need to be in Filled Completely Status to continue the process
There is an option to add more collateral, with a name and image as proof to increase the chance of the loan being accepted.
There is an option to add more collateral, with a name and image as proof to increase the chance of the loan being accepted.
There is an option to add more collateral, with a name and image as proof to increase the chance of the loan being accepted.
Confirming Loan
Confirming Loan
Confirming Loan
Confirming Loan
Confirming Loan
After the submission is reviewed and accepted, the loanee can confirm their submission by adding a digital signature to complete the loan process. Then the money will be sent to the selected disbursement account within 48 hours of the work day.
After the submission is reviewed and accepted, the loanee can confirm their submission by adding a digital signature to complete the loan process. Then the money will be sent to the selected disbursement account within 48 hours of the work day.
After the submission is reviewed and accepted, the loanee can confirm their submission by adding a digital signature to complete the loan process. Then the money will be sent to the selected disbursement account within 48 hours of the work day.
Drawing signature to confirm loan
Drawing signature to confirm loan
List of Loans
List of Loans
All of the loans will be displayed in this section, showcasing various types such as "Submission" and “Active Loan”. The list shown is prioritized by showing the newly “Active Loan”, ensuring easy access to the most important ones.
All of the loans will be displayed in this section, showcasing various types such as "Submission" and “Active Loan”. The list shown is prioritized by showing the newly “Active Loan”, ensuring easy access to the most important ones.
All of the loans will be displayed in this section, showcasing various types such as "Submission" and “Active Loan”. The list shown is prioritized by showing the newly “Active Loan”, ensuring easy access to the most important ones.
List of Loan
List of Loan
List of Loan
Each type also has its status, which is also prioritized by showing the action status first, followed by process, and result status.
Each type also has its status, which is also prioritized by showing the action status first, followed by process, and result status.
Loan Payment
Loan Payment
Loan Payment
Loan Payment
Loan Payment
To facilitate a smooth payment process, it is important to provide a detailed listing of every bill associated with the loan. This comprehensive breakdown will enable the loanee to easily identify and proceed with the necessary payments. By including this information, we ensure that the payment process is transparent and efficient, allowing for a seamless experience for the loanee.
To facilitate a smooth payment process, it is important to provide a detailed listing of every bill associated with the loan. This comprehensive breakdown will enable the loanee to easily identify and proceed with the necessary payments. By including this information, we ensure that the payment process is transparent and efficient, allowing for a seamless experience for the loanee.
To facilitate a smooth payment process, it is important to provide a detailed listing of every bill associated with the loan. This comprehensive breakdown will enable the loanee to easily identify and proceed with the necessary payments. By including this information, we ensure that the payment process is transparent and efficient, allowing for a seamless experience for the loanee.
Selecting more than one bills to pay
Selecting more than one bills to pay
Payment History
Payment History
Users will have the convenience of being able to view the complete payment history, which will include detailed information about each successful payment. This feature will provide users with the ability to easily track and monitor the status of their payments, ensuring transparency and peace of mind.
Users will have the convenience of being able to view the complete payment history, which will include detailed information about each successful payment. This feature will provide users with the ability to easily track and monitor the status of their payments, ensuring transparency and peace of mind.
Users will have the convenience of being able to view the complete payment history, which will include detailed information about each successful payment. This feature will provide users with the ability to easily track and monitor the status of their payments, ensuring transparency and peace of mind.
Payment History
Payment History
Payment History
Key Takeaways
Key Takeaways
Designing a Loan product can be quite challenging, especially for someone with limited experience like myself. However, I believe that this challenge has provided me with valuable opportunities to learn and grow. Through this process, I have gained a deeper understanding of the basic principles involved in creating a loan and the importance of following the necessary steps. Moreover, I have also developed the skill of crafting a user-friendly experience for individuals going through a long-form loan submission process, taking into account the specific requirements dictated by the policy. Overall, this experience has been instrumental in shaping my knowledge and expertise in the field of loan design.
Designing a Loan product can be quite challenging, especially for someone with limited experience like myself. However, I believe that this challenge has provided me with valuable opportunities to learn and grow. Through this process, I have gained a deeper understanding of the basic principles involved in creating a loan and the importance of following the necessary steps. Moreover, I have also developed the skill of crafting a user-friendly experience for individuals going through a long-form loan submission process, taking into account the specific requirements dictated by the policy. Overall, this experience has been instrumental in shaping my knowledge and expertise in the field of loan design.
Designing a Loan product can be quite challenging, especially for someone with limited experience like myself. However, I believe that this challenge has provided me with valuable opportunities to learn and grow. Through this process, I have gained a deeper understanding of the basic principles involved in creating a loan and the importance of following the necessary steps. Moreover, I have also developed the skill of crafting a user-friendly experience for individuals going through a long-form loan submission process, taking into account the specific requirements dictated by the policy. Overall, this experience has been instrumental in shaping my knowledge and expertise in the field of loan design.